Contact
Got a question? We're right here
DornaPal support happens inside the panel through tickets, so every conversation is kept on record and no request gets lost in a chat. News and announcements go out on our Telegram channel.
- Support
Tickets in the panel
For any question or issue about your account, gateway, transactions or technical integration.
- The whole conversation stays on record
- Attach images and files
- Always see where your ticket stands
You'll sign in to the DornaPal panel to open a ticket.
- Announcements
DornaPal on Telegram
Announcements, new features and news about outages or updates land here first.
- New features and plugins
- Outage and update notices
- Quick tips to get more out of DornaPal
Join the channel(opens in a new tab)@DornaPalThe channel is for announcements only; to follow up on a request, open a ticket.
More ways to reach us are on the way; you'll hear about them first on our Telegram channel.
Ticket shortcut
What's your message about?
Pick a topic and the ticket form opens in the panel with it already selected, so your request lands in the right place from the start.
- GatewayRequest, status, settings or health of a gateway
- Transaction follow-upA payment that was not confirmed or has a mismatch
- Technical & integrationMerchant key, webhook, API and technical errors
- Wallet & feesTop-ups, fee deductions and billing
- Account verificationIdentity, mobile numbers and bank cards
- Business detailsMerchant profile, sales channels and changes
- ComplaintDissatisfaction with the service or a response
- LegalContracts, terms and legal matters
Your answer might already be waiting
Common panel questions are in the help centre, and integration details are on the developers page.
Before you send
A fuller ticket gets a faster answer
- Authority or order numberIf it's about a specific payment, include its authority (reference ID) or order number.
- Exact time and amountThe date, time and amount of the deposit help us find it sooner.
- The right gatewayIf you have several gateways, pick the right one when you open the ticket.
- Screenshots, minus the secretsA screenshot of the error helps a lot; just cover anything confidential before sending.
Bought something from a store?
Order follow-up is with the seller
If you bought from a store that takes payments with DornaPal, your money went straight to that seller's card, and the seller delivers your order. For order updates, refunds or changes, get in touch with that store's support.
If the seller has added their contact details, you'll also see them on the payment page.